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Refund and Cancellation Policy

At Relocation Express, we strive to ensure our customers are completely satisfied with our services. If you have a change of plans or require a cancellation, please read our Refund and Cancellation Policy carefully to understand the terms and conditions applicable to your request.

Cancellation Policy

You may cancel your booking by contacting our customer support team. The cancellation conditions are as follows:

  • Early Cancellation: If you cancel your booking at least 48 hours before the scheduled moving date, you are eligible for a full refund (minus any administrative fees if applicable).
  • Late Cancellation: If you cancel within 48 hours of the scheduled moving date, a cancellation fee will be deducted from your deposit or advance payment.
  • No Show: If our team arrives at the location on the scheduled date and the move is cancelled by the customer on the spot, no refund will be provided.

Refund Policy

Refunds are processed according to the following guidelines:

  • Eligible refunds for cancellations will be initiated within 7-10 business days after the cancellation request is approved.
  • The refund amount will be credited back to the original payment method used during the booking.
  • If any goods are damaged during the move, claims must be made in accordance with our insurance policy. Please note that refunds for services are distinct from insurance claims for damages.

Rescheduling

If you wish to postpone or reschedule your move rather than cancel, please inform us at least 24 hours prior to the scheduled date. Rescheduling is subject to availability and may incur additional charges depending on the revised dates and resources required.

Exceptions

In case of unforeseen circumstances such as natural disasters, extreme weather conditions, or governmental regulations, Relocation Express reserves the right to reschedule the move or cancel it. In such rare instances, customers will be offered an alternative date or a full refund without any penalty.

Contact Us

To initiate a cancellation or refund request, please contact our customer support team immediately. Provide your booking reference number and relevant details to help us process your request swiftly.